Governance's impact on the caliber of banking performanceField study in the privet bank of Baghdad

Abstract

This study aims to provide light on the nature of the link that exists between the quality variable of banking performance (creativity, job satisfaction, and customer satisfaction) and the governance aspects (transparency, accountability, and participation). Good governance has an impact on the standard of banking services as it is essential to enhance the performance of commercial companies. The quality of banking operations is among the main factors influencing the growth of these organizations. The study's issue revealed that the sample participants were conspicuously unaware of the relationship between governance and banking performance quality. A simple random selection procedure was used to choose a number of staff members from respectable private Iraqi banks in order to establish the research sample. The sample consisted of seventy employees from the Bank of Baghdad and its branches. A list of questions designed to meet many requirements served as the main tool for gathering data. Take use of SPSS, a ready-made statistical application, to digitise and analyse study data. The research in question employs a variety of statistical techniques, such as the calculation of the average, standard deviation, the variation coefficient, Spearman's correlation coefficient, and the straightforward linear regression coefficient. The findings from these methodologies produced an assortment of outcomes. The majority of these outcomes bolstered the notion that there's a tight-knit relationship between governance and quality. Considering the study's goals and its acknowledged traits, the scholars recommend companies enhance their understanding of governance in their local environments to enhance bank performance. The importance of this can't be overstated when it comes to the efficiency of banks.